Dog
The Fullolife range has been designed to help dog owners keep man’s best friend in top condition and to help them live a full, healthy and active life.
Privacy and Cookies Policy
We, AarhusKarlshamn UK Limited trading as Fullolife, operate this Privacy and Cookies Policy because we are committed to protecting the privacy of those using this website and the confidentiality of any information that we collect about them. This Privacy and Cookies Policy sets out how we will use any personal information that we may obtain from you when you use this website. If we change any of the terms of our Privacy and Cookies Policy we will post the revised policy on our website at www.fullolife.co.uk behind the “Privacy and Cookies Policy” link at the bottom of each page.
Whenever you submit your information to us, whether it be by email, via this website, over the telephone or in person, you are consenting to our collection and use of such information in accordance with the terms of this Privacy and Cookies Policy.
Who are we?
We are AarhusKarlshamn UK Limited, a company registered in England (company number 01585686), trading as Fullolife. Our registered office and address for correspondence is at King George Dock, Hull, HU9 5PX. Our VAT number is 475 4800 31.
We operate this website, the homepage of which can be found at www.fullolife.co.uk. We are committed to ensuring that all personal information we hold is treated properly and in accordance with the Data Protection Act 1998. We are the data controller for the purpose of that Act. We have notified the Information Commissioner of our data processing activities and our notification number is Z5236238.
What information do we collect and how do we use it?
It is possible to visit and browse our website without being required to tell us who you are or reveal any information about yourself.
If you register with the website or place an order using the website we will ask for certain information which may include your name, invoice address, delivery address, credit or debit card number, expiry date and issue number (where applicable), other account details, email address and telephone number.
Where you have given consent, we, companies in the same group as us and other carefully selected third parties may use your information to inform you of special offers, promotions, new products and changes to the website via post, telephone, fax or other appropriate means. If you do not wish to receive this information please see the section below headed “How do you stop marketing information being sent to you?”
Where you have placed an order, the information that you provide allows us to process your order and inform you of your order status. You confirm that any information you supply to us is accurate and up to date, that you will inform us if any such information requires updating and that if you submit a third party’s details to us you have that third party’s permission to do so.
Third Parties
We will share personal information about you with third parties who are directly involved in dealing with any enquiry made by you, fulfilling any order you have placed with us, where we are legally required to do so or where we have stated otherwise on the website. If you receive goods or services which involve the goods or services of a third party we will pass information about you to the supplier so that it can provide you with these goods or services and any associated services which we ask the supplier to provide.
How do you stop marketing information being sent to you?
You can ask that such information is no longer sent to you by emailing us at uk.info@aak-uk.com or writing to us at The Data Protection Officer, AarhusKarlshamn UK Limited, King George Dock, Hull, HU9 5PX. It may take up to 14 working days to remove you from our marketing lists. Registered users of the website can also stop marketing information being sent by configuring your settings accordingly in the ‘My Account’ section of the website.
Product Reviews and Testimonials
This website includes a facility for you to send us product reviews.
If you have consented to your details being used by us and our group companies, we may contact you to obtain a testimonial from you in relation to your experience of the website and/or the goods that you have ordered from us.
Any product review or testimonial submitted to us using the website or otherwise will first be verified by a member of our staff to ensure it is suitable for posting. By submitting a product review or testimonial to us, you are consenting to us posting your product review/testimonial, name and nearest town on the website.
Any product review or testimonial that you submit to us using the website or otherwise is subject to our Terms of Use . Your attention is drawn particularly to the section of our Terms of Use entitled ‘Facebook, Twitter, Product Reviews and Testimonials’ – please click here to be taken to that section.
Security
We will take all reasonable steps to protect your personal information. However, the Internet is global and no data transmitted via the Internet can be guaranteed by us to be completely secure during transmission. We cannot guarantee the security of any data that you disclose online and we will not be responsible for any breach of security unless this is due to our negligence or wilful default. It is possible that the information you provide to us will be temporarily transferred via a route outside the European Economic Area as it passes between you and us.
Access to your information
You have a legal right to see a copy of the personal data (as defined under the Data Protection Act 1998) that we keep about you, subject to certain exemptions. Requests for such information should be made in writing to The Data Protection Officer, AarhusKarlshamn UK Limited, King George Dock, Hull, HU9 5PX along with payment of a fee of £10.
In accordance with the Data Protection Act 1998, we follow security procedures in the storage and disclosure of your information. We may therefore request proof of your identity before disclosing certain information to you.
Please contact us at the above address if you have any reason to believe that information we hold about you is inaccurate.
Cookies
This website uses “cookies” to ensure you receive the best possible visitor experience. Cookies are small files which are sent by a web server to an individual’s computer which are then stored on that computer’s hard drive. A cookie contains text, and is like an identification card which can only be translated by the server it originated from.
Cookies cannot tell us information such as your email address, which we can only collect where you tell us, for example if you register on the website or provide your details in a capture form. We use cookies to tailor the experience you receive when visiting the website to your individual user preferences. This could be as simple as remembering your name for when you next visit, or storing your password so that signing in becomes more convenient.
We also use cookies to help us improve the content and user experience of our website. Most browsers allow you to prevent cookies being stored on your computer. Alternatively you may be able to configure your browser to accept all cookies or to notify you when a cookie is offered by our server. You may also be able to delete all cookies currently stored on your web browser.
Some parts of this website require cookies to be enabled in order to function correctly, such as the online ordering system. Therefore unless you change your browser settings you will automatically accept cookies from this website.
We may also collect information about where you are on the Internet (e.g. the URL you came from, IP address, and domain types like .co.uk and .com), your browser type, the country where your computer is located, the pages of our website that were viewed during your visit and any search terms that you entered on our website. We may collect this information even if you do not register with us as a member or place an order.
We are in the process of reviewing our use of cookies. We are considering what, if any, impact they have on the privacy of those who use this website, how users can easily determine whether they wish to disable cookies and how we can best communicate this to users. This Privacy and Cookies Policy will be updated once this review is complete.
For further information about cookies and how they are used, please visit www.aboutcookies.org.
How will you know if we make any changes to this Privacy and Cookies Policy?
We may amend this Privacy and Cookies Policy from time to time. You are bound by any changes we make to this Privacy and Cookies Policy with effect from the date of the change. If we make any substantial changes to the way in which we use your personal information we will notify you by posting a notice on this website’s home page. You can view the current version of our Privacy and Cookies Policy at any time by clicking on the Privacy and Cookies Policy link on this website’s home page.
What about third party websites that you can access via this website?
This website contains links to other websites which are outside our control and are not covered by this Privacy and Cookies Policy. If you access other websites using the links provided, the operators of those websites may collect personal information from you which will be used in accordance with their respective privacy policies which you should read. We are not liable for the practices of such third party website operators in respect of your personal information.
You acknowledge that any information that you post using our Facebook or Twitter facilities will be viewable by anybody who visits those websites and that such information is not subject to this Privacy and Cookies Policy.
